The privacy and security of your personal information.
• Information you give us (such as your Name, Mobile Number, Email Address, Date of Birth, Date of Anniversary, Marital Status, Gender, IP Address, Delivery Address, Payment Mode)
• Information we collect when you contact us, visit our sites, use our mobile applications or services. We may combine any and all of this information to help create better products, services, and consumer experiences
• Send you the products and services you ask for
• Processing your order, corresponding with you, fulfilling your transaction requests
• Contacting you via surveys to conduct research about your opinion
• Tell you about our and our marketing partners’ products and services
• We may combine any and all of your information to help create better products, services, and consumer experiences
• Help us run our sites and services
• With our carefully selected partners so that they can send you offers, promotions, or ads about their products and services we believe you may be interested in
• With other companies we hire to help us to provide you services wherein we may share your name, address, mobile number and email address for optimum services
• As part of amalgamation, takeover, assignment, novation of the brand or business to another company
• To help us prevent fraud or information security breach
• When required by law or government authorities
• We respect your personal information and take appropriate steps to safeguard it from loss, destruction, misuse, unauthorised access or alteration
• We seek to ensure compliance with the requirements of the prevailing laws to ensure the protection and preservation of personal information
• We have a number of physical, electronic, and procedural safeguards/measures in place to actively protect the confidentiality, security, and integrity of your personal information
• We have managerial, technical, operational and physical security control measures for protecting your personal information
• Where appropriate, these steps can include technical measures including but not limited to firewalls, prevention systems and encryption
By using or continuing to use our website/services you agree that:
• We use your personal information (including your sensitive personal data or information) in accordance with this Policy
• You have given the consent freely and voluntarily and agree to this Policy
• You consented us for collecting, storing, processing, transferring and sharing your personal information with third parties or service providers for the purposes as set out in this Policy
• We may also be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences
• You consent to disclose your personal information, if so required, under applicable laws
• It is important that the information that we hold about you is accurate and current. Please keep us informed if your personal information changes during your association with us. This will help us to provide you better services
• You have a right to ask us to modify, update, correct or delete your personal information available with us. In case you wish to do that you may connect with our Company or customer support team
• Cookies are small files sent to your computer as you surf the web. They store useful information about how you interact with the websites you visit. Cookies do not collect any information stored on your computer or device or in your files. Cookies do not contain any information that would directly identify you as a person
• We use cookies for a number of reasons, such as:
i) to serve you with relevant advertising
ii) to learn more about the way you interact with machine yantra content
iii) help us improve your experience when visiting our website
iv) to remember your preferences
v) to identify errors and resolve them
vi) to analyse how well our websites is performing
You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our site or services from working properly. You can also set your browser to delete cookies every time you finish browsing
As a general rule, we store your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. However, we may need to store your data for longer period to honour your future requests and to comply with legal or other obligations
We reserve the right to update, change, alter or modify this Policy, from time to time, without any prior notification to you. Such change shall come into effect from the date of such update, change, alteration or modification
Please contact our customer support team directly with any questions or concerns you may have about your personal information/data privacy and our data protection practices.
Support Policy
Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.
Please note our shipping policies as below -
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.
However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.
Returns Policy
Returns is a scheme provided directly under this policy by the respective pHshoppe in respect of which you are offered the option of swap, substitution and/or refund by the respective pHshoppe. All products listed within a given category may not have the same return policy. The product-page policy shall prevail over the general returns policy for all goods. For any exceptions to the table below, please refer the relevant return policy for the specific item on the product page. pHshoppe is directly purchase items from the company /manufacturers /brands All the terms and conditions follow by the under as per their standards of return and refund by their service centers because we are selling 100% original products .
The return policy is divided into two parts; read all sections carefully to understand the requirements and cases for accepting returns.
Part 1-Category, Window return and possible actions
Category
Returns Window, Potential Behavior and Conditions (if any)
Food Product: All Kind of product. 10 days
Replacement (IF wrong Shipment /Manufacturing defect Only)
All Food Products
10 days
Replacement only
Returns shall be eligible for food product.
If a flaw is found within the Returns window, no additional cost will be paid to repair the same product. If no fault is reported or the problem is not detected within 10 days of delivery or deployment, you will be directed to a brand service center to address any subsequent problems.
In any case, it will only have one substitution.
NO Return Categories Same Product and colour Different
No Returns categories Many goods are not returnable in the above categories, due to their design or other factors.
Part 2 - Returns Pick-Up and Processing
Category Conditions
Correct Product IMEI / name / image / brand / number of series / numbers of article / bar code should suit and MRP tag should be undetached and clearly visible.
Unused Product The product should be unused, unwashed, unsoiled, with no stains, and seals / return tags / warranty seals (where applicable) with non-tampered quality check. The computer should be updated before returning a Mobile / Laptop / Tablet, and the Screen Lock (Pin, Pattern or Fingerprint) should be disabled. Apple devices must have iCloud lock disabled.
Undamaged Product The product should be undamaged without any scratches, dents, tears or holes (including SIM trays / charging port / headphone port, back-panel etc.)
Undamaged Packaging The initial packaging / box for the drug should be undamaged.
Brand Warranty All brand warranty Provide by manufacturer in condition of replace or refund .
Return Days 5 to 10 days
The field executive will refuse to accept return if any of the conditions set out above are not met.
For any goods to be refunded, the refund will be issued once the vendor receives the returned product.
Part 3 - Rules for a successful Return
• In some cases where the company is unable to process a replacement for whatever reason, a refund is given.
• You will receive a refund (on the spot refund for cash-on-delivery orders) during open box deliveries while accepting your order, if you have received a different or damaged product. Once you have approved an open box delivery, no request for return will be handled, except for fabrication defects. In such instances, certain general conditions of replacement / return unique to the category should apply.
• Any product related problems for Equipment will be reviewed by an authorized service staff (free of charge) and attempted to be resolved by removing the defective / defective part of the product. Complete replacement will only be offered in situations where service personnel assume that the issue will not be fixed by removing the faulty / defective part.
• If Customer Click Ok At The Time Of Delivery It Mean Product Is Okay And No Need To Return i.e. model , item , qty , seal.
